FAQ

Delivery times vary depending on the product, the supplier and your location. In general, we process orders within 5-10 working days.

Please note that circumstances beyond our control may cause occasional delays.

To track your order, please follow these steps:

• Access our website.
• Go to the "Track My Order" page.
• Enter the tracking number you received in the field provided.
• Click on the "Track" button.

You will be redirected to the tracking page of the carrier responsible for your delivery. There you will be able to see the latest updates on the location and status of your order.

We accept payment by credit card (Visa, Mastercard, American Express...) and PayPal. You can choose the option that suits you best during the payment process.

We offer a flexible returns policy. If you are not completely satisfied with your purchase, you can return it to us within 10 days of receipt, subject to certain conditions.

Please see our returns policy page for details of procedures and possible exceptions.

Unfortunately, we cannot guarantee to change an order once it has been placed. However, you can contact us as soon as possible and we will do our best to help. Please note that if your order has already been dispatched, we will not be able to make any changes.

Your privacy is very important to us. We only collect the information necessary to process your order and improve your shopping experience. Your personal information will never be shared with third parties without your consent. For more details, please consult our privacy policy.

You can contact us using our contact form available on our website. Our team is here to answer your questions and assist you 24 hours a day, 7 days a week.

We care about the environment and strive to reduce our ecological impact.

We take steps to promote sustainability, such as using recyclable packaging and selecting environmentally friendly suppliers.

We are committed to contributing to a greener future through responsible business practices.